Return and Refund Policy

We value our customers and aim to provide high-quality products as displayed on our website. To ensure a smooth and transparent return and refund process, please follow the guidelines below:

1. Unboxing Video Requirement:

   • Upon receiving your product, you must record a video from the moment you start opening the delivery package.
   • The video should clearly show the printed label on the package, then the process of tearing open the delivery package or box.
   • Once the product is out of the packaging, record a 360-degree view of the product, ensuring that all sides are visible.

2. Verification Process:

   • If the product you received matches the images, size, color, design, and quality mentioned on our website, the product will not be eligible for a return or refund under our policy.
   • If you notice any discrepancies such as size, color, design, or quality mismatch, you must upload the unboxing video as evidence.

3. Return and Refund Procedure:

   • Once we receive the unboxing video showing the issue, our team will verify the claim.
   • After verification, we will arrange for the product to be returned.
   • Once we receive the returned product, we will proceed with your refund. The refund process will take 7 days from the date we receive the returned product.

4. Important Notes:

   • Without an unboxing video, we will not be able to process any return or refund claims.
   • The product must be in its original condition as shown in the unboxing video for the return to be accepted.

By shopping with us, you agree to adhere to these guidelines to ensure fairness and transparency in our return and refund process.

Thank you for understanding and for choosing ZXKart.